Transfer Timeframe: If your domain is currently registered with another registrar and you wish to transfer it to our service, please be aware that the transfer process may take up to 7 days to complete.
Refund for Failed Transfers: In the event that your domain transfer fails for any reason, you can expect a refund to be processed within 5-7 business days.
New Domain Transfer Wait Period: If you have recently purchased a new domain through our services, please note that you will need to wait for a minimum of 60 days before you can initiate a transfer to another registrar.
Transfer Duration: While domain transfers typically take 5-7 days to complete, you can expedite the process by following best practices and providing accurate information.
Auth/EPP Code Requirement: To initiate a domain transfer, it is essential that you provide the correct Auth/EPP (Authorization/Extensible Provisioning Protocol) code from your current registrar. Ensure that the code is accurate to avoid delays.
Unlock Domain: Before initiating a transfer, make sure your domain is unlocked at your current registrar. Locked domains cannot be transferred.
Privacy and WHOIS Information: Verify that your WHOIS information is accurate and up-to-date with both your current registrar and our service to prevent any complications during the transfer process.
Pending Actions: Ensure that there are no pending actions or disputes associated with the domain, such as legal disputes or pending renewals, which may hinder the transfer.
Payment and Fees: Be aware of any associated transfer fees, which may vary depending on the domain extension. These fees are typically paid during the transfer initiation process.
Contact Support: If you encounter any issues or have questions regarding the domain transfer process, please feel free to reach out to our customer support team for assistance. We are here to help you navigate the transfer smoothly.
If you are a new customer on our website, please use a New G-Mail Account for domain booking; otherwise, we will not be responsible for domain/account suspension.
If you are an existing customer or already have an account with us, please ensure you check with our team to receive offers for domains in your existing account.
If you are our existing customer or already registered with us, you can log in directly here to manage your account, or you can reset your password using your registered email address.
You should keep your 9-digit customer number and 4-digit support PIN for future technical support.
If you pay via wallet, credit card, Paytm bank, or postpaid, and you cancel any domain within 72 hours, you will receive a refund after a 2.99% cancellation charge deduction.
If you pay via UPI and cancel any domain within 72 hours, you will receive a full refund without any deductions.
There will be no refunds for domain cancellations after 72 hours.
If any hosting plan includes a free domain, you must register or obtain the domain on the same day; otherwise, you cannot receive any domain as a replacement.
For support and guidance, we have created YouTube videos for assistance. Please do not expect support via Anydesk (Anydesk is an optional alternative way for team availability).
After domain registration, any changes in your account will be your responsibility, and it may lead to domain suspension or account termination.
We are mostly available via the chat support system (WhatsApp/Messenger/Email/Website), so our team may not always be available to answer phone calls. You can mail us at info@gitysoft.com or chat via WhatsApp.
