Frequently Asked Questions (FAQs)

Here you can find answers to the most common questions about our services, domains, hosting, software, tools, and digital marketing solutions. We have been providing exceptional services since 2010.

Domain Registration & ICANN Policies

Understanding domain lifecycle, grace period, redemption period, and charges:

Term Description Charge / Fees Duration / Notes
Registration Initial domain registration with ICANN accredited registrar. Varies by domain/TLD 1 Year Minimum
Renewal Extending domain ownership for another period. Varies by domain type 1 Year
Grace Period Time after domain expiration to renew without extra fees. No extra fee 30–45 Days
Redemption Period Expired domain can be restored with redemption fee. Redemption Fee + Renewal Fee 30 Days
ICANN Transfer Fee Fee for transferring domains to another registrar. $8–15 USD Includes 1-year renewal
Domain Cancellation Cancel domain within 24 hours for partial refund. ₹80 deduction per domain Within 24 Hours

Service FAQs

1. What services do you provide?

We provide Website Designing, App Development, Custom Software, Readymade Software, WordPress/Shopify Themes, Web Hosting, VPS & Dedicated Servers, Domain Registration, Canva Pro Tools, Data Extractor Tools, Bulk WhatsApp/SMS, Email Marketing, Professional Emails, Google My Business, SEO/SMO/PPC since 2010.

2. Can I get a refund for hosting services?

Yes. Refund eligibility depends on the plan:

  • General hosting plans: Refund within 7 days if promised features are not delivered.
  • GoDaddy monthly hosting: Refund only if canceled within 24 hours.
  • Yearly GoDaddy plans: Refund requests accepted within 30 days.
3. What is the redemption period for domains?

After domain expiration, the domain enters a 30-day ICANN Redemption Period. During this time, you can restore your domain by paying the redemption fee plus the renewal fee.

4. Are domain transfers allowed?

Yes, domains can be transferred to another registrar if not in Redemption Period. ICANN rules apply and transfer usually includes a 1-year renewal.

5. How does your Bulk WhatsApp/SMS service work?

We provide both transactional and promotional messaging services. Messages are sent via secure APIs. Note: Bulk messaging plans are non-refundable.

6. Can I get support for WordPress/Shopify themes?

Yes, we provide installation guidance, theme customization, and troubleshooting for WordPress/Shopify themes purchased through us.

7. How do I cancel a service?

You can cancel any service via our customer support or your account dashboard. Refund eligibility depends on the type of service and cancellation timing.

8. What is your policy on software tools?

For software, tools, themes, and plugins:

  • Replacement only for faulty products within warranty.
  • No monetary refunds under any circumstances.
  • Ensure compatibility with your systems before purchase.
  • Report issues with valid proof within warranty period.