Terms and Conditions

Terms and Regulations of the Services Offered by Gitysoft Technologies

These supply conditions govern the contractual relationship between Gitysoft Technologies and the Customer for the provision of services described below.

Domain Transfer Policy & Conditions

1. Domain Transfer Restrictions

A newly registered or renewed domain can only be transferred to another registrar after 60 days. For Gitysoft-to-Gitysoft transfers, a minimum of 10 days is required to avoid suspension.

2. Transfer Process & Timeline

When you initiate a domain transfer from Gitysoft to another registrar, the process takes approximately 7 days to complete. During this period:

  • The domain must remain unlocked for a smooth transfer.
  • An EPP/Auth code is required to validate the transfer.
  • Ensure your contact information is up-to-date for confirmation emails.

3. Conditions for a Successful Transfer

  • Domain not within 60 days of registration or previous transfer.
  • Domain is not locked or on hold by registrar.
  • No pending legal or payment issues.
  • Domain owner has approved the request.

4. Important Notes

⚠️ If the domain expires during transfer, it may fail. Ensure the domain is active.
📌 Unauthorized transfer? Contact support immediately.

5. Need Assistance?

For any queries, email our support team at info@gitysoft.com.

General Service Terms

6. Offer Validity & Verification

Offers apply to new accounts only. Verify your email upon registration.

7. Verification Requirements

Submit valid government ID. Use accurate name, email, phone, and address.

8. Domain Spelling

Once booked, spelling changes are not allowed.

9. Illegal Activities

Domains involved in spam or phishing may be suspended without refund.

10. Booking Duration

Domains can be booked for 1 to 10 years.

11. DNS Propagation

Usually takes 0-48 hours. Contact support if delayed.

12. EPP/Auth Code Issues

Contact support if unable to get EPP or Auth Code.

13. Domain Transfer Refunds

Transfers from another registrar take 7 days. Cancel within 24 hours for a refund.

14. Hosting Plan Purchases

If a plan with free domain is canceled within 7 days, domain cost will be deducted from refund.

15. Content Violations

Hosting accounts with spam or copyrighted content will be suspended. No refunds.

16. Backup Responsibility

Users must back up data regularly unless their plan includes auto-backup.

17. Domain Renewal Notifications

Renewal reminders will be sent 1-2 times. Renew before expiry.

18. Digital Service Delivery

Services are delivered electronically after payment confirmation.

19. Modification of Terms

Gitysoft may update these terms anytime. Updates will appear on this website.

20. Governing Law

Governed by Indian law; disputes handled in Delhi courts.

Additional Service Terms

21. VPS or Dedicated Servers

Support provided only when login details are shared.

22. Space & Bandwidth Usage

Excessive resource use may incur extra fees or termination.

23. No Spam Policy

Sending unsolicited emails (spam) is prohibited. All contact forms must include CAPTCHA.

24. Service Level Agreement

Guaranteed 99% uptime. Exceptions include:

  • Virus/hacker attacks
  • Customer errors
  • Government actions
  • DNS issues
  • Maintenance

25. Backup Policy

Backups are not guaranteed. Users should maintain their own backups.

26. Copyright & Trademark Claims

Gitysoft supports IP protection and will remove infringing content.

Additional Usage and Abuse Policies

27. Service Renewal

Data deleted after 15 days from overdue date if not renewed.

28. Domain Availability

Domain registration depends on current availability.

29. Domain Transfers

Gitysoft is not responsible for failed transfers due to incorrect EPP or domain locks.

30. Dedicated Servers

Servers use VMWare or KVM virtualization.

31. Inode Limit

Inode count depends on your hosting plan.

32. Legal Compliance

Users must comply with all laws and maintain content security.

33. Data Theft

Unauthorized access to others’ data is strictly prohibited.

34. Malware Suspension

Reactivation fee: ₹5000 if server suspended due to malware/phishing.

35. Cron Job Limits

  • HDD Hosting: every 6 hours max
  • SSD Hosting: every 1 hour max

36. Resource Limits

  • Max 4 GB RAM
  • 20 entry processes
  • No excessive MySQL threads

37. Hosting Usage Policies

  • No copyright infringement.
  • No backup file storage in shared hosting.
  • No MP3/MP4 or heavy files in HDD hosting.

38. Communication Abuse

  • No abusive language via support or calls.
  • More than 3 calls within 5 minutes is abuse.